PhinDing Answers

Serena Tucci's email signature

One study found that the average worker spends around 30% of the week reading or responding to emails. So please:

  • Don't send an email if you can get a simple question answered elsewhere;
  • Make your subject line informative;
  • Try to write five sentences or less (makes it easier to read);
  • Use bullet points to write and reply to emails;
  • Put the most important stuff at the top; and
  • Use "CC" and "Reply all" sparingly.
More tips here.